We accept the following forms of payment:Credit Card (Visa, MasterCard, American Express, Discover);Debit Card (Visa, MasterCard, Discover);Apple Pay;Financing;Bank Transfer
- A “PRE-ORDER” allows you to place a reservation for a product prior to its scheduled release date. Products in a pre-order status are marked with a “pre-order” button.
- To reserve a product marked with the "PRE-ORDER" title, simply add it to your shopping cart.
- A credit card is required to make a PRE-ORDER reservation. A $1 per item will be charged to join the PRE-ORDER line.
- Please make sure your credit card will not expire before your item is expected to ship.
- After placing your order, you will receive an e-mail confirmation containing an order reference number.
- Your credit card will be charged for your pre-ordered item once it is ready to ship
- Approximately 10-12 days before your pre-ordered item is scheduled to be released, we will notify you via email that we will be authorizing your credit card for the item (plus the applicable tax & shipping costs). If you no longer wish to receive the pre-ordered item, you may cancel your reservation up until the item enters the shipping process, in general 6 days before the currently scheduled release date.
- Generally, current pre-orders are delivered in 2-3 months.
- Delivery to Alaska or Hawaii, military or diplomatic bases and certain zip codes may take longer
- If you pre-ordered an item on shop.dulens.com while signed into your Dulens account, you can go to “my orders” under your account profile on shop.dulens.com.
Yes, you may cancel your order up until the item enters the shipping process. To cancel an order, go to your Dulens shop account, under "orders",select the order you want to cancel and click on the "cancel order" button.
- If you were signed in while you made your pre-order reservation you will need to be signed in to modify your reservation.
- You can modify the shipping address associated to your pre-order anytime before the shipping process.
- When changing the shipping address please take a moment to make sure your payment method and billing address are up to date.
Return and refund policy
Only items that have been purchased directly from shop.dulens.com are qualified for a refund through Dulens. Products that have been purchased from a different retailer or distributor must be returned there instead. The retailer's refund policy may differ from Dulens.
New items may be returned within 10 days of delivery/pick-up. Refunds for returned or canceled orders are eligible for 100% store credit or 85% refund, less the cost of shipping. New item returns must include all original packaging, accessories, and materials and may be subject to an additional restocking fee if they are returned with any signs of use or wear. To initiate a return, simply submit a ticket to our support team here firstname.lastname@example.org